Question 1

How much does Reisekrav cost?

Accepted Answer

NOK 299 for a finished complaint tailored to your case — one fixed price with no commission or hidden fees. Any compensation the airline pays goes directly to you.

Question 2

Which flights are covered?

Accepted Answer

EU Regulation 261/2004 covers all flights departing an airport in the EU/EEA, and flights arriving in the EU/EEA operated by an EU/EEA-based airline. Norway, Iceland and Switzerland are included.

Question 3

How long do I have to claim?

Accepted Answer

In Norway you can generally claim compensation for disruptions going back up to three years. The sooner you file, the easier it is to gather evidence.

Question 4

How much compensation can I get?

Accepted Answer

Between €250 and €600 per passenger, depending on the distance of your flight. The amount is fixed by regulation and does not depend on your ticket price.

Question 5

What counts as a qualifying delay?

Accepted Answer

You're generally entitled to compensation if you arrived at your final destination three or more hours later than scheduled, the flight was cancelled with short notice, or you were denied boarding due to overbooking.

Question 6

When is the airline not liable?

Accepted Answer

An airline can only refuse compensation if it can document that the delay or cancellation was caused by extraordinary circumstances outside its actual control, and that the consequences could not have been avoided even if all reasonable measures had been taken.

Question 7

Do you send the complaint for me?

Accepted Answer

The airline replies directly to you, since you send the complaint yourself.

Question 8

Do you store my data?

Accepted Answer

We use your details only to write and send your complaint. We don't keep a copy of your claim after it's sent.

Question 9

What happens if the airline rejects the claim?

Accepted Answer

Let us know and we take the case further for you. Together with our legal partner the law firm Resolve Partners, we bring the claim to the conciliation board (forliksrådet), among other steps. It costs you nothing — the airline has to cover the legal costs.

Frequently asked questions

01How much does Reisekrav cost?

02Which flights are covered?

03How long do I have to claim?

04How much compensation can I get?

05What counts as a qualifying delay?

06When is the airline not liable?

07Do you send the complaint for me?

08Do you store my data?

09What happens if the airline rejects the claim?