Terms

Reisekrav brings and pursues your claim against the airline under EU Regulation 261/2004, together with our legal partner Resolve Partners Advokatfirma AS (org. no. 935 228 166). We are an independent service and are not affiliated with any airline or public authority. You tell us what happened and sign an authorization; we then contact the airline on your behalf. If the airline rejects the claim or fails to respond, the case may be taken further, including to the conciliation board (forliksrådet). You must give accurate information, forward any reply you receive from the airline directly, and keep the authorization in place. We cannot guarantee the outcome of the case.

You pay nothing to submit your case. Reisekrav takes a commission on the compensation, and only if the claim succeeds and you actually receive a payout. The commission rate is stated in full on the signing step and must be accepted before you sign the authorization. If the claim does not succeed, you pay nothing — not at the outset, not along the way, not afterwards. See section 10 for the full terms.

We do not guarantee that you will receive compensation. Whether the claim succeeds is decided by the airline and depends on the actual circumstances, including whether the disruption was caused by extraordinary circumstances. The amount we state is an indicative EU261 estimate, not a binding promise.

Compensation is paid by the airline. If it reaches you directly, the commission is invoiced afterwards; if settlement runs through our legal partner, the commission is deducted before the balance is paid to you. You receive a statement showing the compensation, the commission and what you keep.

You may revoke the authorization in writing at any time, free of charge, as long as the case has not already been decided. Revoking after the claim has been paid does not affect the commission on what has already been paid out. The engagement is not a purchase of digital content, so the 14-day withdrawal period for such purchases does not apply; the right to revoke the authorization applies instead.

The content on the site is general information and does not constitute legal advice. The legal assessment of your case is made by our legal partner within their own engagement. You are responsible for the accuracy and completeness of the information you provide. We are not liable for the airline's handling or the outcome of the case, or for indirect losses.

The content, design and source code of reisekrav.no belong to Reisekrav and may not be copied or resold without consent. Case documents produced in your case are yours to use freely in that case.

These terms are governed by Norwegian law. Disputes are sought resolved amicably. Failing that, the matter may be brought before the Norwegian courts, or you may contact the Norwegian Consumer Authority/Consumer Council.

Reisekrav AS, org. no. 938 307 245. Email: post@reisekrav.no. Phone: +47 972 56 423.

The engagement works on a no cure, no pay basis: you only pay if the claim succeeds and you receive a payout. The commission rate is stated in full on the signing step and must be accepted before you sign the authorization. If the claim does not succeed, you pay nothing — not at the outset, not along the way, not afterwards. By submitting, you grant Reisekrav and our legal partner Resolve Partners Advokatfirma AS (org. no. 935 228 166) authority to act on your behalf towards the airline, including, if necessary, bringing the case before the conciliation board (forliksrådet). The commission is calculated on the compensation the airline actually pays, not on an estimate. We cannot guarantee the outcome of the case.