Cancelled flight? A refund is not the same as compensation
If you were told less than 14 days before departure, you are generally entitled to fixed compensation under EU261 — on top of getting your ticket money back.
- Applies when notice came less than 14 days before departure
- Compensation comes on top of a refund or re-routing
- You only pay if we win — we bring the claim against the airline
Takes two minutes. You sign one authorization, and we take it from there.
Enter your route to see an instant estimate.
- In short
- 01If you were told less than 14 days before departure, you are as a rule entitled to fixed compensation.
- 02The €250–600 compensation comes on top of a ticket refund or rebooking.
- 03Bad weather and other extraordinary circumstances excuse the airline; technical faults as a rule do not.
- 04You can claim for cancellations up to three years back.
A cancellation gives you two separate rights
Many people assume the matter is closed once the airline has refunded the ticket. It isn't. A refund or re-routing is one claim; the fixed compensation under EU261 is another, and they stack.
What decides the compensation is how little notice you were given, and what alternative the airline offered you instead.
The 14-day rule
If you were told 14 days or more before departure, the cancellation gives no right to fixed compensation. If notice came later, the starting point is that you have a claim.
Refund or re-routing
Whenever the notice came, you can choose between having the ticket refunded or being re-routed to your destination at the earliest opportunity.
The alternative flight offered
Compensation can fall away if you were offered a broadly equivalent departure within narrow time windows around the original schedule. We assess that when we write the complaint.
Elsewhere you keep as little as half. With us, 90 %.
Most claim services deduct 30 to 50 % of your compensation before it reaches you. We take 10 %, and only if we win. If we don't, you pay nothing.
How much can you claim?
Compensation under EU261 is fixed by the length of your flight, not the price of your ticket.
Applies to delays of 3 hours or more, cancellations, and denied boarding on flights departing the EU/EEA or arriving in the EU/EEA on an EU/EEA carrier.
How it works
- 01
Tell us what happened
Answer a few quick questions about your flight and the disruption. Takes about two minutes.
- 02
Sign the authorization
You sign the authorization digitally. That's the only thing you need to do yourself.
- 03
We contact the airline
We bring and pursue your claim directly with the airline.
- 04
You get paid
If we win, the airline pays the compensation to you. If they say no, we take the case to the conciliation board.
Questions about cancelled flights
We take the case.
Two minutes on the form, and we take it from there. Covers delay, cancellation and denied boarding.
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